My experience with Technorati has been anything but pleasant. As a matter of fact every experience I’ve had on that site has been a disaster.
It’s totally UN user-friendly, the pages are busy and confusing, and the blog claiming process is a complete mess. I finally managed to get the original juntopia blog claimed (I don’t even know how) and now I’ve been struggling for a month with getting the Grouvia blog claimed with no luck and absolutely no help from their support.
Let me show you the sequence of this excruciating process, I promise I’ll make this concise and completely factual without any commentary or diatribe. [Update: I kinda lied here.]
Shortly after I moved my blog from blog.juntopia.com to blog.grouvia.com I attempted to do the technorati claim process. I received an error about my URL being invalid, and managed to enter a support ticket of “other” because none of their choices matched their error message. I received an auto-responder message stating they received my ticket and assigned a number to it. I got nothing after that.
A week or so later I remembered I still needed to do this and decided to try again. I entered the blog url and this time I got a different message. Now the site told me that the claim was “in progress”. You can see this screen here:
This seemed relatively normal and so I waited an hour and the same message was still there. I saw the button that says “Complete the Claim” so I thought “Oh, I have to click that button.” So I did and got this message:
To really appreciate this, you have to see it within the context of the rest of the screen. Look at this screenshot:
Holy cow! (Oops, sorry, that was commentary.) Just pause for a second and look at this screen and ask yourself… what would YOU do next? I tried pretty much everything. I finally decided to contact support because I was getting angry and frustrated. So I clicked on the link in the middle of the error message, the green link that you can barely see, yeah that one. (Oops sorry, I did it again.) And I got this screen:
After selecting “Claiming”, I got this screen:
Uhhh…. Hm. None of those seem to fit do they? So I just blindly picked one and sent a description about my problem, and crossed my fingers that the right person would get it. You don’t even want to see the email I got back from them – oy vay! (If you do, just email me and I’ll be happy to forward it to you.)
By the way this was on June 21st. It is now July 16th (actually I wrote this post on July 11th) and finally got back to this again and the same thing happened, and I sent another support ticket in.
One question I have is this: how does this ultra-popular web application survive with this complete train wreck of a web site??? Am I the only one baffled by this? Is it because all the other ones are even worse??? I shudder to think.
In the meantime, my now-defunct juntopia blog is like number 3,245,761 on the popularity list, or the authority list or whatever the heck that ranking thing is they do. Since Grouvia has little hope of ever getting listed, I might as well just leave the old juntopia one up there and hope a few people stumble upon it. No reference to that OTHER web site intended. Let’s just not go there.
[Another technorati claim code: mpvbjge7hd]
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